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ICAS
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Quality

ICAS provides best quality

“Best quality” for ICAS means continuous focus on and improvement of quality. We set ourselves the target to grow constantly by always setting higher requirements for professional standards. Here are some examples of how we put into practice quality every day:

• As a leading member of the international professional association of EAP providers (EAPA), ICAS applies their strict guidelines in terms of quality and ethics.

• Our counselors are directly available by phone 24 hours a day, 7 days a week.

• The ICAS service centre is a reliable contact point for emergencies and crises, with 98% of calls being answered within 15 seconds.

• ICAS sets high requirements for the qualification profiles of ICAS phone counselors and consultants working in the ICAS networks.

• ICAS employees receive ongoing training and are continuously supervised.

• ICAS carries out regular internal audits for quality control.

• Customers give feedback about ICAS services ("surveys" at http://www.icas.info).

• ICAS has its own custom-made EAP software product – protected by strict security measures and rules.

• ICAS complies with all legal requirements for data protection. For further information, please download the ICAS data protection policy.

• ICAS is the only EAP provider in Europe with certifications in quality management systems ISO 9001 and the international recognized label for data protection Good Priv@cy®.

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